Store Policies

To ensure every custom creation receives the dedicated craftsmanship it deserves, we kindly ask that you review our ordering policies:

• Payment & Approval: To begin the creative process, all custom orders must be paid in full at the time of purchase. Both the designer and the client will sign off on the design specifications during payment to ensure we are perfectly aligned on the vision.
• Production Timeline: Each custom piece requires a dedicated two-week preparation period from start to finish. To maintain our quality standards for all clients, we do not accept rush orders or exceptions to this timeline.
• Material Delays: In the event of a vendor shipping delay regarding your specific materials, the two-week production window will be adjusted accordingly. We will notify you promptly should this occur.
• Design Finalization: Once the design is agreed upon and signed, it is considered final. To ensure timely completion, we are unable to accommodate design changes once production has begun.
• Shipping & Pickup: Completed hats are shipped via UPS Ground at the client’s expense (based on the shipping estimate for your location). If you have made prior arrangements for local pickup, shipping fees will be waived.
• Returns & Credits: As these are bespoke items, Vintage Cowgirl Hat Collections does not offer refunds. We are happy to provide store credit for the original purchase amount, valid for 90 days. Please note that all sale items are final sale and ineligible for credit.
• Holiday Sales: Any discounts given are at the discretion of owners.